Privacy Policy

    Last updated: December 13, 2025

    Talk with Owner respects user privacy and processes personal data under applicable laws, including LGPD, GDPR/ePrivacy, U.S. state privacy rules, and PIPL. By using the Platform, you acknowledge and agree to this Policy.

    1. Scope, Profiles, and Roles

    The Platform serves consumers, establishments/companies, and networks (groups of units under the same administration) to exchange messages, compliments, complaints, and suggestions, including via text, audio, or images.

    The Platform acts as Controller for data needed to operate, secure, support, and improve the app. Establishments and Networks act as independent Controllers for message content and customer service. Technology providers act as Processors under specific contracts.

    2. Personal Data Collected

    Depending on the user profile and usage, we may process:

    • Registration and contact details (name, email, phone, and other voluntary information).
    • Establishment and Network data (trade name, category, contact details, linked units, and administrator information).
    • Message content (messages, audio, images, attachments, and related metadata such as date, time, identifiers, and status).
    • Technical and usage data (access logs, IP, device identifiers, OS, app version, language, performance metrics, and security events).
    • Device location when authorized, to identify nearby establishments and improve proximity search.
    • Notifications when authorized, to alert about new messages, responses, updates, operational communications, and occasional promotional messages.
    • Camera, microphone/audio, and media access when authorized, used only when the user chooses to capture or select content for messages.

    3. Purposes of Processing

    We process personal data to operate the Platform, enable messaging between users and establishments/networks, ensure security and fraud prevention, send administrative communications, improve features and user experience, send promotional communications when allowed (with consent or opt-out where required), and comply with legal obligations.

    4. Use of Aggregated and Anonymized Data

    We may use aggregated, anonymized, or synthesized data for reports, statistics, market intelligence, product development, and service improvements without identifying individuals.

    5. Legal Bases

    Processing relies, as applicable, on contract performance, legal or regulatory obligation, the Platform’s legitimate interest with safeguards, and consent where required.

    • Contract performance
    • Legal or regulatory obligation
    • Legitimate interest with safeguards
    • Consent when required

    6. Data Sharing

    Personal data may be shared:

    • With establishments and/or networks to enable service and responses to messages.
    • With technology providers (cloud, AI tools, analytics, messaging, notifications, monitoring, support, and security) acting as data processors.
    • With public authorities when required by court order or legal obligation.
    • During corporate transactions such as mergers, acquisitions, or reorganizations.

    7. International Data Transfers

    Data may be transferred and stored in other countries where our providers are located, with legal and contractual safeguards required by applicable law.

    8. Data Retention and Deletion

    We keep personal data only as long as needed for the purposes in this Policy, legal obligations, and security requirements. Afterward, data is deleted, anonymized, or aggregated, as permitted by law.

    9. Information Security

    We adopt reasonable technical and administrative measures to protect personal data against unauthorized access, loss, alteration, or disclosure, understanding that no system is entirely secure.

    10. Data Subject Rights

    Users may exercise applicable rights such as access, correction, deletion, anonymization, portability, objection, and consent withdrawal, in line with governing laws.

    • Access and confirmation of processing
    • Correction of incomplete or inaccurate data
    • Deletion, anonymization, or blocking when applicable
    • Portability when legally required
    • Objection to processing in lawful cases
    • Withdrawal of consent where processing is consent-based

    11. Account Deletion

    Account deletion requests can be sent to privacy@talkwithowner.com with the subject ‘Account Deletion Request’. Requests are typically processed within 30 days, subject to legal retention requirements.

    12. Responsibility for Content

    Message content provided by consumers, establishments, or networks is their sole responsibility. The Platform is a technological conduit and is not responsible for the content’s accuracy or legality.

    13. Contact

    Privacy questions or requests may be sent to hello@talkwithowner.com or privacy@talkwithowner.com.

    14. Changes to this Policy

    We may update this Policy at any time. The current version will be available on the Platform with its update date. Continued use after updates signifies awareness; new consent will be gathered when legally required.